C/4HANA Webinar

Learn how C/4HANA supports
your in-house repair processes.

CRM, S/4HANA…to many these are not unfamiliar terms. However, you may have unheard of C/4HANA. “The legacy CRM systems are all about sales; SAP C/4HANA is all about the consumer,” claims SAP CEO Bill McDermott at the recent SAPPHIRE NOW conference.

SAP C/4HANA is an integrated offering designed to modernize the sales-only focus of legacy CRM solutions, seeking to help businesses serve and retain customers. As part of the end-to-end business solution, the new SAP C/4HANA suite will offer full integration with SAP’s business applications portfolio, led by its market-leading ERP suite, SAP S/4HANA.


  • Standard repair process
  • SAP solution approaches
  • Solution approach C/4HANA
  • Demo C/4HANA Service Cloud
  • Questions & Answers


September 20, 2018

11pm (EST), 5pm (CET)


45 minutes




Sven Kohl, Westernacher

Charlotte Price, Westernacher

To cut a long story short:

In this 45-minutes webinar, you will learn that even complex service scenarios are manageable within C/4HANA.

We will discover typical steps for an in-house repair process. Finally, we will map these processes to C/4HANA. The session will round up with a live C/4HANA demo.

Key takeaways:

  • C/4HANA covers sales AND service
  • Matching resources can be planned to complete the services
  • C/4HANA is fully integrated into the back-office processes of S/4HANA

If there are specific questions or topics that you or your team would like to discuss, please do not hesitate to reach out. We are always excited to share our knowledge.