C/4HANA Sales Cloud
From quote to equipment to service contract.
Supporting customers during their purchase of high value products is demanding in several aspects.
Within this Webinar we will address 2 of them: How to guide the customer through a quotation process and being able to offer value-added services as supporting products, sell out products and being able to offer cross-sales options. How to individualize a product in order to identify and track the assigned services during an incident process.
- Customers expect a seamless experience during the quotation negotiation process
- The level of service is independent of the device. The sales force has to be enabled to give the same level of service as the back office employees
- SAP Sales Cloud is addressing these challenges, and many more, out of the box.
Sven Kohl, Global Practice Lead Customer Experience
Julia Reiter, Customer Experience Specialist