When running a business on a global scale, it’s critical that your SAP systems are always up and running to support the business. That’s why having an organization in place to support your systems around the clock is a huge advantage.
Some companies hesitate handing over Application Management Services to third parties due to fears of anonymous personnel, template answers, lack of responsibility for difficult tickets, long response times, non-transparent resolution processes, inability to reach experts, etc.
Technical and Functional Expertise
With virtually no turnover, our teams are composed of leading supply chain consultants who bring their innovation and expertise to our Application Management Services practice.
Full Lifecycle Support
Beyond solving tickets, we help you make long-lasting improvements.
We tailor the service offering to match your exact needs by leveraging our regional presence around the world.
Hassle-free User Experience
One-stop shop for all your AMS needs, with our support team always having our AMS Gurus at an arms-length.
Dedicated Service Manager
Personal attention from a manager evaluated on customer satisfaction.
Process Flows for Continuous Service Improvement
Quarterly reviews and reports assessing and reviewing weak spots.
Streamlined Knowledge Transfer Process
Minimize costs while maintaining quality of service.
It starts with our custom service offerings
At Westernacher, we don’t believe in “one size fits all”. We know that each company and each team have unique requirements. That’s why we allocate all the time necessary to help you understand which options would serve you best.
The Westernacher Experience – Your Engagement
During your engagement we are committed to providing quality service and added value wherever possible. There are many ways in which our Application Managment Service is set apart from the rest: