Optimize cost structures, reduce complexity, increase flexibility and drive innovation for our customers
With our integral Application Management Services (AMS) approach we manage the operation, maintenance and upgrading of your applications. We look at the complete IT landscape to enhance it continuously. This it to ensure the optimal application performance today and tomorrow.
OurSAP AMS is therefore composed of three levels of activity:
Our global Application Management Services (SAP AMS) structure provides all possible service levels. We
- provide on-shore, near-shore and off-shore services for all regions worldwide,
- provide 24/7 follow the sun AMS,
- cover all core SAP modules and
- are even able to support non-SAP solutions
- Why Westernacher SAP Application Management Services (AMS)
- Success Story
Initial situation & objectives
One of our German customers was implementing an Extended Warehouse Management with an automated material flow system and integrated production. After the Go-Live and hyper-care phases the customer wished to have 24/7 call-in support for high priority issues and ticket support for their own customer system. The expectation was that the issues would be handled by German-speaking experts by telephone. A 30-min reaction time for tickets was required and of course the service needed to be a reasonable price.
In order to meet the customer’s expectations, we offered a very attractive near-shore solution from our AMS center in Sofia, Bulgaria. In order to ensure seamless handover from the implementation service to the AMS team, we put lot of emphasis on the transfer of knowledge to our colleagues in the Bulgarian office. During the implementation of the EWM software our AMS team was already responsible for the integration and user acceptance tests at the client site. Our AMS service was therefore ready to start directly after finishing the implementation.
A German-speaking on-call duty was established on a 24/7 basis to ensure permanent availability of the system. All tickets are handled and monitored within the customer’s ticketing system, which means a high degree of continuity for this customer.
In summary we did not only meet the basic requirements of the customer, he got a dedicated and highly qualified team on hand who understand the business and the systems and help improving his daily work.